What To Expect

What to expect at Norden Hills Family Centre

Assessment Placement

Firstly, for your assessment placement; Please bring your belongings and your child/ren’s belongings such as: such as. Baby bottles, sterilisers, pram, car seat, baby baskets, clothing for both etc. If you need help making your way to Norden Hills Family Centre, please let us know in advance so we can make arrangements for you. We can arrange for you to come and visit before you come to stay if you wish for you to ensure you feel comfortable with us.

Upon Arrival

On arrival we will provide you with a welcome pack which includes essentials and small treats for example:

  • Toiletries – toothbrush, toothpaste, flannel, bodywash and deodorant
  • A few babies clothes
  • Guess how much I love you book for you to read your child.
  • A cuddly elephant teddy
  • Baby care items
  • Maternity care items

Providing A Safe Environment For You & Your Children

You and your child/children will be provided with a safe environment, where we can support and advise you on achieving the set objectives.  Norden Hills Family Assessment Centre allows you to care, play, bond and love your child/children. If at any time you have any questions, concerns or if you want to talk to us about anything regarding your stay or assessment please don’t hesitate to speak to anyone within the team.

Communication

As your placement at Norden Hills Family Centre progresses, our thoughts and findings will be constantly shared and discussed with you and your social workers. We aim to provide a open and positive environment that is focused on one thing; you and your child/children. At our weekly review meeting, we will also ask you for your thoughts, views and any concerns.

Got Any Questions?

If you have any specific questions or want to know more about us, please do not hesitate to get in touch.